Digital transformation01
RADIUS server migration
An end-to-end systems migration involving database transfer, user credential validation and post-migration testing.
Project focus
- Coordinate technical activities and dependencies.
- Track testing, validation and readiness.
- Support issue follow-up and network uptime.
MigrationTestingRisk tracking
Telecommunications02
Wireless infrastructure deployment
Project planning and coordination for point-to-point and point-to-multipoint infrastructure deployments across coverage regions.
Project focus
- Develop plans, schedules and resource strategies.
- Coordinate field engineers, vendors and commercial teams.
- Track equipment, site and delivery dependencies.
InfrastructureCAPEXVendors
Social impact03
School connectivity programmes
Support for CSR school-connectivity initiatives, including work associated with UNICEF Giga-related and Africa50-supported programmes.
Project focus
- Coordinate school and programme stakeholders.
- Support implementation plans and delivery tracking.
- Consider maintenance, SLAs and sustainability.
EducationCSRSustainability
Systems integration04
Contact-centre platform migration
Coordination for a transition from 3CX to Call Center Studio across sales and customer-support operations.
Project focus
- Track telephony, hosting and call-routing dependencies.
- Coordinate technical and operational stakeholders.
- Follow up on issues affecting readiness.
IntegrationTelephonyReadiness
Operational excellence05
Workforce management improvement
An initiative involving shift trading and scheduling processes, with a focus on operational indicators and reduced manual intervention.
Project focus
- Coordinate operational stakeholders.
- Track implementation issues and performance indicators.
- Support process improvement and follow-up.
Process improvementKPIsOperations
Recorded indicators in the source portfolio include 86% forecast accuracy and approximately 15 manager override hours saved weekly. Validate definitions and attribution before publishing these as confirmed outcomes.
Enterprise systems06
Enterprise email and ERP delivery
Project administration and coordination covering a Zimbra upgrade at EACC and support for Microsoft Dynamics rollout activities.
Project focus
- Coordinate requirements, planning, execution and testing.
- Track sprint progress and user feedback.
- Prepare ERP performance reporting and support data migration.
ERPEmail systemsReporting
Network operations07
Network operations dashboards & SLAs
Work involving NSOC dashboards, operational reporting, vendor service-level commitments and follow-up on performance issues.
Project focus
- Coordinate reporting requirements.
- Track SLA commitments and outstanding actions.
- Support visibility into service performance.
DashboardsVendor SLAsReporting
Environmental sustainability08
Environmental and ESG initiatives
Portfolio experience involving a WEEE initiative with NEMA, ESG-related activities and impact research.
Project focus
- Coordinate stakeholders and requirements.
- Track milestones, deliverables and outstanding actions.
- Support reporting and sustainability-focused follow-up.
ESGWEEEResearch
These summaries are based on the supplied CV and project portfolio notes. Some projects are described at a high level because detailed scope, individual ownership and outcome evidence were not supplied. Client-sensitive details and metrics should be confirmed before public release.